Cancellations and Returns
In the event a carrier delivers a gift late, a shipping refund may be approved but is not always guaranteed. We do not offer refunds of any kind on late deliveries involving a bad address, missing apartment number, incorrect zip codes or any other information supplied which is not accurate. In addition, we do not offer refunds involving but not limited to the following: weather conditions, emergency conditions beyond their control, mechanical delays of aircrafts or other equipment failures, acts of God, and several additional issues.
CLAIMS & RETURNS
All damage claims, discrepancies, late delivery claims or issues of any kind must be made within 1 business day of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received, Avas Baskets will make every effort to resolve the issue in a timely manner if and when this issue is reported within 1 business day of receipt. Credits and or refunds will be at the sole discretion of Avas Baskets and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If the customer disposes of the gift before we can verify the damages/discrepancy, we will not issue any refund. All claims must be issued in writing by e-mail at firstname.lastname@example.org.
- If the gift is simply not wanted, or the customer is not satisfied for any other reason other than Avas Baskets’ error, it may ship it back to us at their the customer or recipient’s expense as long as it shipped back within 2 days of being delivered. A partial refund on the merchandise amount only will be offered. The original shipping fee is not refunded. The refund is based on the gift’s perishability and condition upon being returned. The gift must be unopened, un-tampered with and shipped back within 2 days of receipt.
- If the gift is damaged in any way (which includes but is not limited to heat damage) prior to delivery, or we have made an error in sending the incorrect gift: We will call tag the original gift and either ship a new one or refund the gift in full once the original gift has been retrieved. However, if we cannot call tag the original gift, no refund or credit will be offered. Retrieving the original gift is the only way we have of verifying the recipients claim or placing a claim with the carrier if necessary. In the event a recipient claims items or pieces are missing, damaged, stale, melted or other similar claims, we will need the batch codes which are located on the 1 x 2 5/8 white label off of the side or the bottom of the original shipping box, not the shipping label.
If for any reason other than damages or errors on the part of Avas Baskets, a customer wants to return a gift, they may do so at their own expense within 1day of the gift being delivered. Original shipping charges are not refundable and there is a 50% restocking fee for all gifts returned. Returned gifts are often not reusable and all food items must be thrown out due to possible heat and temperature damages. Therefore, all gifts returned through no fault of Avas Baskets will be charged a 50% restocking fee. Shipping back to the original address and any address correction fees associated with the return or redelivery will be the sole responsibility of the customer. Any gift basket of any kind will not be refunded if they are returned due to a bad address or the recipient refusing the item.
If Avas Baskets has committed an error (excluding substitutions within standard parameters) or a gift is damaged in transit, Avas Baskets will retrieve the gift and refund it in full or re-send it. However, we do not at any time allow recipients to keep a gift and simultaneously receive a new gift or process any type of refund. For us to assist you the original gift must be retrieved. Discounts are not offered as the only way to resolve any complaints is by retrieving the original gift and re-shipping a new one or issuing a refund.
Shipping delays or deliveries made not in accordance to the time in transit map may be resolved with partial credits based on circumstances. There will be no discount or refund issued on the gift itself and a gift may not be returned for a refund due to a late delivery.
Avas Baskets do reserve the right to make substitutions and do find the need to at various times throughout the year. Not all packaging may look identical to the products photographed as designer packaging does change quite frequently. Please be aware that at times substitutions of a variance in flavor, fragrance or packaging will occur. Refunds, discounts or a new gift being shipped will not be offered due to a substitution. Customers agree to occasional substitutions by placing your order with us. We do not notify customers prior to component substitutions being made. If for any reason other than damages or errors on the part of Avas Baskets, a customer wants to return a gift they may do so at their own expense plus an additional 50% restocking fee within 3 days of the gift being delivered. Original shipping charges are not refundable.
If Avas Baskets has committed an error (excluding substitutions within standard parameters) or a gift is damaged in transit Avas Baskets will retrieve the gift and refund it in full or re-ship it. However, we do not at any time allow recipients to keep a gift and receive a new one or a complete refund. For us to assist you the original gift must be retrieved. Discounts will be not offered, retrieving the gift and re-shipping or refunding are the only options.